The goal of our After Sales Support Center is to ensure that your equipment maintains the highest levels of uptime possible. Whether you opt for our Preventative Maintenance Program (SEDANA PMP), where our technicians conduct regular visits to service your equipment, or you require ad-hoc(when needed) service, our team will do all that is required to ensure you receive the highest service levels possible. Furthermore, we respect all of our brands' standard warranty and manufacturer defect terms as long as you can provide the proof of purchase (invoice). This does not cover the standard wear and tear due to the utilization of the equipment and/or improper use.
Our service centers located in Sharjah, Dubai, and Abu Dhabi maintain high levels of spare parts and stocks to ensure we are able to cater to all of our customers' demands in the shortest time frames possible.
Kindly note that our operating hours are from Saturday to Thursday 8:00 AM to 5:30 PM and we are available during those hours to answer any of your queries by phone or welcome you at our premises.
Below is the list of Frequently Asked Questions(FAQ)for your ease of reference:
(1) Do you provide warranty coverage? Yes, we respect all of our brands' standard warranty and manufacturer defect terms as long as you can provide the proof of purchase (as in invoice).
(2) Do you maintain a list of spares at your premises? Our goal is to maintain the highest levels of stock possible within our warehouse; however, in the unlikely event that we require additional spares, we have placed strong links with our suppliers to ensure we deliver the items in the shortest time frames possible.
(3) Can you do on-site service? Our technical team is equipped with all the tools, spare parts, and diagnostic equipment to be able to conduct on-site visits, diagnose the problem, recommend the solution, and rectify it on the spot.
(4) Can you offer programs to support us on an on-going basis? Our SEDANA Preventative Maintenance Program not only ensures that your equipment are being maintained on a regular basis but that your machines are reaching the highest levels of utilization. Our goal is to ensure there is no downtime by tackling any issues prior to them being encountered.
